Sales Laziness – Just doing the Milk round.
Remember the milkmen? The gentle clink of the bottles and the hum of the milk floats they drove around in at 5mph at 5am. Halcyon Days. I always think of the “watch out watch out there’s a Humphrey about” the old Unigate ad campaign, striped straws filled with strawberry milkshake, but I am digressing and showing my age. Continue reading Sales Laziness – Just doing the Milk round.
Customer Service – “Guest is God.”
Recently there was a TV show on the very grand Taj Mahal Palace hotel in Mumbai. It was one of those documentaries about how they treat their customers and the very high standards they uphold.
Their concierge was asked about what he thought of his own service standards to which he answered, “We dazzle and we delight, they come back, that is most important.” He was then asked how important the guest was to which he replied, “Guest is not guest, guest is God.” That took my breath away, what a fantastic attitude. When you look at that statement in more detail it makes sense really. The client provides money to the hotel, that keeps the staff employed in turn they provide for their families with a roof and food in the same way as, well God provides. Continue reading Customer Service- “Guest is God.”