Would you like your New Years Resolutions to work – Put them into a Sticky Trap. Happy New Year! Are you like me and wonder where the time goes? It feels like we keep saying things that start with the words “it feels like only yesterday when…” or “if only I had done….” Right?… Read More
How do I get more retained clients? If I had a penny! Along with client referrals, retained clients can mean gold for any supplier as it represents the achievement of trust, loyalty and value in the clients’ mind to such an extent that they simply cannot and will not do without you for the immediate… Read More
Stop Asking this Cliche Management Question At SerialTrainer7 we are frequently asked to develop managers by putting them through our Management Academy. When we scope the training, we meet with Senior Managers, Leaders and Directors and professionals from Human Resources. During the meetings, more and more they all ask this cliche question. Rant alert! What… Read More
Customer Service is not contained to Customer Service Teams. You’ve heard of the saying that customer service is an attitude not a department right? Why is it that many companies forget this? One of the problems is that they have a customer service team who need to interact with other departments that in… Read More
Anyone who is reading this will know how much I love Eurovision. It is a truly happy and inclusive event that truly celebrates diversity. Nothing exemplifies the adage of ‘it’s not the winning but taking part’ like this glorious event. That said, our hearts go out to James Newman who sang his heart out with… Read More
Have you ever thought about your legacy? Do you know what you will be leaving behind? Are you aware of your impact on others and how that might shape their lives? Legacy is is about the richness of the individual’s life, including what that person accomplished and the impact he or she had on people and… Read More
Redundancy. A painful process for anyone. Often it comes out of the blue with no warning. So many businesses are reducing sales staff levels due to the pandemic, very often when an sales person is faced with redundancy they ask themselves “why me? What did I do wrong? I was bringing in revenue, hitting my… Read More
The VOLTE Account Management Strategic Document When we think of putting together a strategy, we often have thick tomes of information containing executive summaries and analysis. In some areas of a business this is appropriate in others its too much. The VOLTE Document is designed for Account Managers or Sales People who need… Read More
Why have a Duke when you can have a Prince? Who would you choose? If you are watching the exceptionally brilliant Bridgerton on Netflix this is the dilemma that Daphne Bridgerton has to make. Does she chose the Prince and have it all, or does she choose the Duke and really have it all. In sales we… Read More
7 Tips for Lockdown 3. The impact on mental health for many is overwhelming. As a manager be sure to check in with every single person who reports to you, especially today at the start, and especially those employees who are living alone. We have been here twice, but doesn’t make it any easier. People… Read More
