Stop Asking this Cliche Management Question

Stop Asking this Cliche Management Question At SerialTrainer7 we are frequently asked to develop managers by putting them through our Management Academy. When we scope the training, we meet with Senior Managers, Leaders and Directors and professionals from Human Resources.  During the meetings, more and more they all ask this cliche question.  Rant alert! What… Read More



Customer Service is not contained to Customer Service Teams

Customer Service is not contained to Customer Service Teams.   You’ve heard of the saying that customer service is an attitude not a department right? Why is it that many companies forget this?   One of the problems is that they have a customer service team who need to interact with other departments that in… Read More



Nil Points – How Do You Bounce Back from Defeat?

Anyone who is reading this will know how much I love Eurovision. It is a truly happy and inclusive event that truly celebrates diversity.  Nothing exemplifies the adage of ‘it’s not the winning but taking part’ like this glorious event. That said, our hearts go out to James Newman who sang his heart out with… Read More



What’s Your Legacy?

Have you ever thought about your legacy?  Do you know what you will be leaving behind? Are you aware of your impact on others and how that might shape their lives? Legacy is is about the richness of the individual’s life, including what that person accomplished and the impact he or she had on people and… Read More



7 Tips That Might Help Sales People Protect Themselves from Redundancy

Redundancy. A painful process for anyone. Often it comes out of the blue with no warning. So many businesses are reducing sales staff levels due to the pandemic, very often when an sales person is faced with redundancy they ask themselves “why me? What did I do wrong? I was bringing in revenue, hitting my… Read More



Sales – Why Have a Duke When You Can Have A Prince?

Why have a Duke when you can have a Prince? Who would you choose? If you are watching the exceptionally brilliant Bridgerton on Netflix this is the dilemma that Daphne Bridgerton has to make. Does she chose the Prince and have it all, or does she choose the Duke and really have it all. In sales we… Read More



Managers – Lockdown 3. Seven Tips to Help Your Team’s Mental Health

7 Tips for Lockdown 3. The impact on mental health for many is overwhelming. As a manager be sure to check in with every single person who reports to you, especially today at the start, and especially those employees who are living alone. We have been here twice, but doesn’t make it any easier. People… Read More



Sales – 8 Ways To Be Forward Focussed in Your Sales Questions

When you open a sales call to a client, the one thing that might irritate them the most is having the same conversation that starts like this. “Hi John, this is Simon from Bigger Better Best, Happy New Year to you. I bet you are pleased to see the back of 2020 right, what a… Read More



Sales in 2021 – 10 Points You Need to Action Right Now!

2020 can go and take a running jump right? Enough said on that subject. Time to move on. 2021 is going to be year that we all bounce back, I am optimistic that with everyone doing their bit that we can get to that magical light at the end of the tunnel. To help focus… Read More