The Customer Service Academy Suite of Training

All businesses strive to deliver world-class service so that their clients and customers come back again and again. In today’s climate customers are more demanding than ever before and it is said that a customer can fire everyone in an organisation from the cleaner to the CEO purely by going to the competitor.

The Customer Service Academy from SerialTrainer7 is a suite of single day customer service training courses that build skills over a period of months usually one every five/six weeks, allowing employees the chance to use the techniques in real time and then develop them further in their job.

The training courses are highly relevant, as they are delivered by a sales and customer service professional with over 30 years experience, and so can truly empathise and share experiences that are meaningful and applicable. The content of the courses allows for active discussion, meaningful theory and experienced based techniques together with an element of fun and interactivity.

Once each full day training session has been delivered, Simon Hares is on hand for any enquiries, help or support that the employees need. They can contact him through Facetime, Zoon, Skype, email or phone and he will ensure they that have the answers and help they need. This supports the team and the business fully, so that there are no concerns about delegates feeling left out in the cold between courses.

Feedback on each delegate is given so that the employee’s manager can effectively apply the skills in their day-to-day roles. Upon completion of the Customer Service Academy, there is the option for certificates to be provided.

Module 1. Understanding Customer Service Today

Module 2. Building Personal Confidence and Assertiveness Skills

Module 3. Understanding Influencing and Negotiation Skills

Module 4. Time Management and Personal Effectiveness

Module 5. Conflict Resolution and Differing Personalities

Module 6. Developing Personal and Business Resilience

Module 7. Commercial Awareness Skills

Module 8. Coaching and Training Skills to Get the Best out of People

Module 10. Beyond the Box Creative Thinking & Team Building

Customer Service
It is extremely rare to meet someone who has a natural ability to help people out professionally and personally, Simon does both effortlessly and with grace. I have had the pleasure of being involved with group sessions and 1-2-1’s with Simon and have left the training feeling refreshed, informed and better about the position I am in within my career. The sessions are fun and informative and have a energy about them that makes you want to learn and impress your peers. I would highly recommend Simon to anyone from a small company to a global organisation.

Lauren Lidford Account Manager. Factory Media

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customer service training

Email SerialTrainer7 Ltd or call 07979 537824

To discuss your businesses skills training and development please email, call Simon on 07979 537824 or use the form below. Thank you for considering the services of SerialTrainer7 Ltd.