The Customer Service Academy Suite of Training
All businesses strive to deliver world-class service so that their clients and customers come back again and again. In today’s climate customers are more demanding than ever before and it is said that a customer can fire everyone in an organisation from the cleaner to the CEO purely by going to the competitor.
The Customer Service Academy from SerialTrainer7 is a suite of single day customer service training courses that build skills over a period of months usually one every five/six weeks, allowing employees the chance to use the techniques in real time and then develop them further in their job.
The training courses are highly relevant, as they are delivered by a sales and customer service professional with over 30 years experience, and so can truly empathise and share experiences that are meaningful and applicable. The content of the courses allows for active discussion, meaningful theory and experienced based techniques together with an element of fun and interactivity.
Once each full day training session has been delivered, Simon Hares is on hand for any enquiries, help or support that the employees need. They can contact him through Facetime, Zoon, Skype, email or phone and he will ensure they that have the answers and help they need. This supports the team and the business fully, so that there are no concerns about delegates feeling left out in the cold between courses.
Feedback on each delegate is given so that the employee’s manager can effectively apply the skills in their day-to-day roles. Upon completion of the Customer Service Academy, there is the option for certificates to be provided.
Module 1. Understanding Customer Service Today
Module 2. Building Personal Confidence and Assertiveness Skills
Module 3. Understanding Influencing and Negotiation Skills
Module 4. Time Management and Personal Effectiveness
Module 5. Conflict Resolution and Differing Personalities
Module 6. Developing Personal and Business Resilience
Module 7. Commercial Awareness Skills
Module 8. Coaching and Training Skills to Get the Best out of People
Module 10. Beyond the Box Creative Thinking & Team Building
Last week Simon came into the business to give our team sales training. His style is engaging and interactive rather than the standard power-point boredom which I felt helped us all take that extra value each day from his in-depth coaching on the sales process, negotiation tactics, buying personas and even human/buyer actions and characteristics. I would highly recommend Simon for both his ability to help everyone, his charisma and the extensive range of knowledge. Simon's training has literally changed my daily behaviours and attitudes in both the professional environment desired and in my own life.James Cullen Senior Business Development Manager. Webgains
Email SerialTrainer7 Ltd or call 07979 537824
To discuss your businesses skills training and development please email simon@serialtrainer7.com, call Simon on 07979 537824 or use the form below. Thank you for considering the services of SerialTrainer7 Ltd.
