Stop Asking this Cliche Management Question

Stop Asking this Cliche Management Question At SerialTrainer7 we are frequently asked to develop managers by putting them through our Management Academy. When we scope the training, we meet with Senior Managers, Leaders and Directors and professionals from Human Resources.  During the meetings, more and more they all ask this cliche question.  Rant alert! What… Read More

Trick or Treat – Does Your Employer Care or Scare?

Hallowe’en comes around quicker and quicker don’t you think? We still have groups coming around each year dressed up in spooky outfits, with adorable made up faces and armed with little buckets ready to be filled with sweets and good things, and that is just the adults!

Managers – Have We Taken Our Eye Off Of The Ball?

Have We Taken Our Eye Off of The Ball? We live in a funny time, employers have never been so cautious about their employees. It is almost like they are living in perpetual fear of recrimination. We cannot say this We cannot do that Will we upset them What if they cry

Customer Service – How Losing Your Christmas Cheer Could Cost You in the New Year.

Christmas comes but once a year, so the saying goes, and for some of us, it can feel somewhat dragged out, as it seems to start earlier and earlier every year. With huge promotions and discounts like Black Friday and Cyber Monday seducing us to spend our money and the stores getting busier and busier… Read More

50 Shades of Management – Autonomy, Tie Me Up, Tie Me Down!

The world is now engulfed in the phenomenon that is 50 Shades of Grey and, as Grey this new take on the original story is released just in time for the DVD release (handy) and I am continuing to draw parallels between this and management.

The Leader Manager’s Journey Agenda

How do I become a better Leader Manager?  The Leader Manager’s Journey  “Whatever type of manager you are, be a good one.” Abraham Lincoln The Overall Message The manager has a role that can be as tough as it can be rewarding. This one-day or two-day ‘journey’ encounters the main tools and techniques required to… Read More

Think You’re Entitled? – Think Again.

Think You’re Entitled? – Think again… Have heard about the latest disease that is creeping into our society? It is very contagious and is reaching almost pandemic levels. Sufferer’s symptoms include a true belief in their own hype with feelings of extreme resentment if rejected or let down, a deep sense of expectation…somehow without any… Read More