Difficult Conversations – No More Sh*t Sandwiches!

Here’s the situation we have all been in. You are asked by your manager to come into a room for “a quick word“. You both sit down and your manager asks you how you have been and makes a little smalltalk. He or she proceeds to tell how well you have been doing with a certain… Read More

Advocacy 2 – What Are Your Staff Saying About You?

Advocacy Part 2-What are your Staff saying about you right now? In my previous blog I rambled on about advocacy from customers and its importance.  This stimulated a comment from a reader about internal advocacy from staff.