Retained Clients – 6 Vital Ingredients to Enable Clients to Sign Up To Retention

How do I get more retained clients? If I had a penny!  Along with client referrals, retained clients can mean gold for any supplier as it represents the achievement of trust, loyalty and value in the clients’ mind to such an extent that they simply cannot and will not do without you for the immediate… Read More



7 Tips That Might Help Sales People Protect Themselves from Redundancy

Redundancy. A painful process for anyone. Often it comes out of the blue with no warning. So many businesses are reducing sales staff levels due to the pandemic, very often when an sales person is faced with redundancy they ask themselves “why me? What did I do wrong? I was bringing in revenue, hitting my… Read More



Sales – Why Have a Duke When You Can Have A Prince?

Why have a Duke when you can have a Prince? Who would you choose? If you are watching the exceptionally brilliant Bridgerton on Netflix this is the dilemma that Daphne Bridgerton has to make. Does she chose the Prince and have it all, or does she choose the Duke and really have it all. In sales we… Read More



Sales – 8 Ways To Be Forward Focussed in Your Sales Questions

When you open a sales call to a client, the one thing that might irritate them the most is having the same conversation that starts like this. “Hi John, this is Simon from Bigger Better Best, Happy New Year to you. I bet you are pleased to see the back of 2020 right, what a… Read More



Sales Training ROI – 7 Reasons Why Sales Training Works

Sales Training ROI – 7 Reasons Why Sales Training Works   This article comes with a disclaimer as whatever I write in this piece, you the reader may no doubt think, “Well you would say that, you are a sales trainer” and the answer is yes, you are right.  I am going to say it,… Read More



Sales Managers – Is Your Sales Team Firing Blanks?

Sales Managers – Is Your Sales Team Firing Blanks? How is your sales team performing? Firing on all four cylinders? Cooking on gas? All of them? Using the old 80/20 rule it can often observed that 80% of sales come from 20% of the sales team.  This can fluctuate however it is the case that… Read More



Sales – Time Wasters.  Stop Chasing Shadows

Sales – Time Wasters.  Stop Chasing Shadows Here is the situation, you call a client, they sound interested, they talk a good game, they do lots of nodding, say lots of yes’s, and they go as far as to almost book or buy from you, and then nothing. You have read all the blogs about… Read More



7 Phrases You Should Never Say to a Customer

7 Phrases You Should Never Say to a Customer   There are just some words that get people annoyed.  Words that just bug us or leave feeling a certain way. I have some words that really make me feel uncomfortable. Moist is one, soiled is another. We live in a world where things can go… Read More



Do You Need Sales Incentive Inspiration? Here are some ideas.

Sales Incentive Exercises to make Great Sales People Even Better. Have you got a totally committed and amazing sales team? Do your sales people just love the hunt for new business or the chance to maximise growth from their existing clients? Would you like to help them get even better? Yes Yes Yes I hear… Read More