In a word, Outstanding. Simon uses the traditional management techniques as a core but more importantly he has adapted these methods to work in the modern business environment as so much has changed in how we work and manage people. This makes his course more relevant and more useful than other trainers that use outdated information and practices. He delivers his training in a friendly yet authorative and confident manner with clever use of practical exercises to reinforce the methodologies being used. I now feel confident in any business situation knowing I have a robust and adaptive toolkit to hand which I have used several times already, I have also noticed this training has helped in many personal situations, being able to analyse and deal with issues with confidence. This is not some 'dry' training that enables a business to say they invest in their staff, this training is for businesses that want their employees to reach their full potential with full support all the way.