T.O.T.A.L. Customer Service Academy Suite of Training

The T.O.T.A.L. series of training courses provides comprehensive development for your teams. The courses are tactical, ongoing, targeted, actionable and limitless (TOTAL) in their scope and application leaving your teams in a better place and fully equipped to take on their role.

T.O.T.A.L. Customer Service and Experience Academy from SerialTrainer7 is a suite of single and two-day training courses that build skills. You can choose whichever courses you want for your business from the suite below, maybe the whole lot or just a selection.

The courses are delivered over a period of months usually one every five/six weeks, allowing your people the chance to use the techniques in real time and then develop them further in their job.

All businesses strive to deliver world-class service so that their clients and customers come back again and again. In today’s climate customers are more demanding than ever before and it is said that a customer can fire everyone in an organisation from the cleaner to the CEO purely by going to the competitor.
The Customer Service Academy from SerialTrainer7 is a suite of single day customer service training courses that build skills over a period of months usually one every five/six weeks, allowing employees the chance to use the techniques in real time and then develop them further in their job.

The training courses are highly relevant, as they are delivered by a sales and customer service professional with over 30 years experience, and so can truly empathise and share experiences that are meaningful and applicable. The content of the courses allows for active discussion, meaningful theory and experienced based techniques together with an element of fun and interactivity.

Once each full day training session has been delivered, Simon Hares is on hand for any enquiries, help or support that the employees need. They can contact him through Facetime, Zoon, Skype, email or phone and he will ensure they that have the answers and help they need. This supports the team and the business fully, so that there are no concerns about delegates feeling left out in the cold between courses.

Feedback on each delegate is given so that the employee’s manager can effectively apply the skills in their day-to-day roles. Upon completion of the Customer Service Academy, there is the option for certificates to be provided.

business training

Module 1. Understanding Customer Service Today

Module 2. Customer Expectations and Experience

Module 3. Techniques for Handling Customer Complaints

Module 4. Building Personal Confidence and Assertiveness Skills

Module 5. Understanding Influencing and Persuasion Techniques Skills

Module 6. Developing Negotiation Techniques

Module 7. Time Management and Personal Effectiveness

Module 8. Conflict Resolution and Differing Personalities

Module 9. Developing Personal and Business Resilience

Module 10. Writing to Care – Using Written Service Skills

Module 11. Effective Questioning Techniques for Customer Service

Module 12. Customer Service Face to Face

Module 13. Verbal & Non Verbal Communication Skills

Module 14. Sales and Upselling Skills for Customer Service People

Module 15. Supervisor and Management Skills for Customer Service

Simon is a good listener and a great motivator, nothing is too much trouble.

Kate Stothard Asst Manager. Future PhotoStudio

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Email SerialTrainer7 Ltd or call 07979 537824

To discuss your customer service training please email simon@serialtrainer7.com, call Simon on 07979 537824 or use the form below. Thank you for considering the services of SerialTrainer7 Ltd.