Christmas comes but once a year, so the saying goes, and for some of us, it can feel somewhat dragged out, as it seems to start earlier and earlier every year. With huge promotions and discounts like Black Friday and Cyber Monday seducing us to spend our money and the stores getting busier and busier… Read More
Customer Service – “Guest is God.” Recently there was a TV show on the very grand Taj Mahal Palace hotel in Mumbai. It was one of those documentaries about how they treat their customers and the very high standards they uphold. Their concierge was asked about what he thought of his own service standards to… Read More
What the hell is the matter with retail service? If you have read the title of this blog, then you probably know it is going to be a bit of rant. More and more we hear businesses saying that the high street is suffering at the hands of online, and that the public just use… Read More
