Customer Service is not contained to Customer Service Teams. You’ve heard of the saying that customer service is an attitude not a department right? Why is it that many companies forget this? One of the problems is that they have a customer service team who need to interact with other departments that in… Read More
Sales Training ROI – 7 Reasons Why Sales Training Works This article comes with a disclaimer as whatever I write in this piece, you the reader may no doubt think, “Well you would say that, you are a sales trainer” and the answer is yes, you are right. I am going to say it,… Read More
7 Phrases You Should Never Say to a Customer There are just some words that get people annoyed. Words that just bug us or leave feeling a certain way. I have some words that really make me feel uncomfortable. Moist is one, soiled is another. We live in a world where things can go… Read More
Welcome to the very best of the 2018 Sales blogs from SerialTrainer7.com. Here are the links to collection of blogs that will any sales person become sharper and more effective moving into 2019. It doesn’t matter what level of sales person you are or how much expereince you have, we all need a bit of… Read More
Customer Service – “Guest is God.” Recently there was a TV show on the very grand Taj Mahal Palace hotel in Mumbai. It was one of those documentaries about how they treat their customers and the very high standards they uphold. Their concierge was asked about what he thought of his own service standards to… Read More
What the hell is the matter with retail service? If you have read the title of this blog, then you probably know it is going to be a bit of rant. More and more we hear businesses saying that the high street is suffering at the hands of online, and that the public just use… Read More
Advocacy-Back Stabbers or Not So Secret Admirers? Question- What are your customers saying about you right now? How many times have you stopped to think about this? Have you even thought about it? Funny thing is, that most people who run their own businesses, large or small all say that the customer is the most… Read More
