Customer Service is not contained to Customer Service Teams. You’ve heard of the saying that customer service is an attitude not a department right? Why is it that many companies forget this? One of the problems is that they have a customer service team who need to interact with other departments that in… Read More
7 Phrases You Should Never Say to a Customer There are just some words that get people annoyed. Words that just bug us or leave feeling a certain way. I have some words that really make me feel uncomfortable. Moist is one, soiled is another. We live in a world where things can go… Read More
Christmas comes but once a year, so the saying goes, and for some of us, it can feel somewhat dragged out, as it seems to start earlier and earlier every year. With huge promotions and discounts like Black Friday and Cyber Monday seducing us to spend our money and the stores getting busier and busier… Read More
