Customer Service – “Guest is God.” Recently there was a TV show on the very grand Taj Mahal Palace hotel in Mumbai. It was one of those documentaries about how they treat their customers and the very high standards they uphold. Their concierge was asked about what he thought of his own service standards to… Read More
Advocacy Part 2-What are your Staff saying about you right now? In my previous blog I rambled on about advocacy from customers and its importance. This stimulated a comment from a reader about internal advocacy from staff.
Advocacy-Back Stabbers or Not So Secret Admirers? Question- What are your customers saying about you right now? How many times have you stopped to think about this? Have you even thought about it? Funny thing is, that most people who run their own businesses, large or small all say that the customer is the most… Read More