Retained Clients – 6 Vital Ingredients to Enable Clients to Sign Up To Retention

How do I get more retained clients? If I had a penny!  Along with client referrals, retained clients can mean gold for any supplier as it represents the achievement of trust, loyalty and value in the clients’ mind to such an extent that they simply cannot and will not do without you for the immediate… Read More



Stop Asking this Cliche Management Question

Stop Asking this Cliche Management Question At SerialTrainer7 we are frequently asked to develop managers by putting them through our Management Academy. When we scope the training, we meet with Senior Managers, Leaders and Directors and professionals from Human Resources.  During the meetings, more and more they all ask this cliche question.  Rant alert! What… Read More



Customer Service is not contained to Customer Service Teams

Customer Service is not contained to Customer Service Teams.   You’ve heard of the saying that customer service is an attitude not a department right? Why is it that many companies forget this?   One of the problems is that they have a customer service team who need to interact with other departments that in… Read More



Nil Points – How Do You Bounce Back from Defeat?

Anyone who is reading this will know how much I love Eurovision. It is a truly happy and inclusive event that truly celebrates diversity.  Nothing exemplifies the adage of ‘it’s not the winning but taking part’ like this glorious event. That said, our hearts go out to James Newman who sang his heart out with… Read More



What’s Your Legacy?

Have you ever thought about your legacy?  Do you know what you will be leaving behind? Are you aware of your impact on others and how that might shape their lives? Legacy is is about the richness of the individual’s life, including what that person accomplished and the impact he or she had on people and… Read More



7 Tips That Might Help Sales People Protect Themselves from Redundancy

Redundancy. A painful process for anyone. Often it comes out of the blue with no warning. So many businesses are reducing sales staff levels due to the pandemic, very often when an sales person is faced with redundancy they ask themselves “why me? What did I do wrong? I was bringing in revenue, hitting my… Read More



Managers – Lockdown 3. Seven Tips to Help Your Team’s Mental Health

7 Tips for Lockdown 3. The impact on mental health for many is overwhelming. As a manager be sure to check in with every single person who reports to you, especially today at the start, and especially those employees who are living alone. We have been here twice, but doesn’t make it any easier. People… Read More



Damp Squib or Rocket? What Personalities are In Your Team?

What type of team do you work in? No doubt there are lots of different personalities within it, some you like, some not so much. Teams are made up of so many different types and I thought as it is November 5th, that it would be fun to create some personalities based on the most… Read More



Trick or Treat – Does Your Employer Care or Scare?

Hallowe’en comes around quicker and quicker don’t you think? We still have groups coming around each year dressed up in spooky outfits, with adorable made up faces and armed with little buckets ready to be filled with sweets and good things, and that is just the adults!