Customer Service is not contained to Customer Service Teams

Customer Service is not contained to Customer Service Teams.   You’ve heard of the saying that customer service is an attitude not a department right? Why is it that many companies forget this?   One of the problems is that they have a customer service team who need to interact with other departments that in… Read More



7 Phrases You Should Never Say to a Customer

7 Phrases You Should Never Say to a Customer   There are just some words that get people annoyed.  Words that just bug us or leave feeling a certain way. I have some words that really make me feel uncomfortable. Moist is one, soiled is another. We live in a world where things can go… Read More