How do I get more retained clients? If I had a penny! Along with client referrals, retained clients can mean gold for any supplier as it represents the achievement of trust, loyalty and value in the clients’ mind to such an extent that they simply cannot and will not do without you for the immediate… Read More
Customer Service is not contained to Customer Service Teams. You’ve heard of the saying that customer service is an attitude not a department right? Why is it that many companies forget this? One of the problems is that they have a customer service team who need to interact with other departments that in… Read More
Anyone who is reading this will know how much I love Eurovision. It is a truly happy and inclusive event that truly celebrates diversity. Nothing exemplifies the adage of ‘it’s not the winning but taking part’ like this glorious event. That said, our hearts go out to James Newman who sang his heart out with… Read More
Redundancy. A painful process for anyone. Often it comes out of the blue with no warning. So many businesses are reducing sales staff levels due to the pandemic, very often when an sales person is faced with redundancy they ask themselves “why me? What did I do wrong? I was bringing in revenue, hitting my… Read More
The VOLTE Account Management Strategic Document When we think of putting together a strategy, we often have thick tomes of information containing executive summaries and analysis. In some areas of a business this is appropriate in others its too much. The VOLTE Document is designed for Account Managers or Sales People who need… Read More
Why have a Duke when you can have a Prince? Who would you choose? If you are watching the exceptionally brilliant Bridgerton on Netflix this is the dilemma that Daphne Bridgerton has to make. Does she chose the Prince and have it all, or does she choose the Duke and really have it all. In sales we… Read More
When you open a sales call to a client, the one thing that might irritate them the most is having the same conversation that starts like this. “Hi John, this is Simon from Bigger Better Best, Happy New Year to you. I bet you are pleased to see the back of 2020 right, what a… Read More
2020 can go and take a running jump right? Enough said on that subject. Time to move on. 2021 is going to be year that we all bounce back, I am optimistic that with everyone doing their bit that we can get to that magical light at the end of the tunnel. To help focus… Read More
Sales Training ROI – 7 Reasons Why Sales Training Works This article comes with a disclaimer as whatever I write in this piece, you the reader may no doubt think, “Well you would say that, you are a sales trainer” and the answer is yes, you are right. I am going to say it,… Read More
Sales – Time Wasters. Stop Chasing Shadows Here is the situation, you call a client, they sound interested, they talk a good game, they do lots of nodding, say lots of yes’s, and they go as far as to almost book or buy from you, and then nothing. You have read all the blogs about… Read More
