Customer Service is not contained to Customer Service Teams

Customer Service is not contained to Customer Service Teams.   You’ve heard of the saying that customer service is an attitude not a department right? Why is it that many companies forget this?   One of the problems is that they have a customer service team who need to interact with other departments that in… Read More



Nil Points – How Do You Bounce Back from Defeat?

Anyone who is reading this will know how much I love Eurovision. It is a truly happy and inclusive event that truly celebrates diversity.  Nothing exemplifies the adage of ‘it’s not the winning but taking part’ like this glorious event. That said, our hearts go out to James Newman who sang his heart out with… Read More



What’s Your Legacy?

Have you ever thought about your legacy?  Do you know what you will be leaving behind? Are you aware of your impact on others and how that might shape their lives? Legacy is is about the richness of the individual’s life, including what that person accomplished and the impact he or she had on people and… Read More



Managers – Lockdown 3. Seven Tips to Help Your Team’s Mental Health

7 Tips for Lockdown 3. The impact on mental health for many is overwhelming. As a manager be sure to check in with every single person who reports to you, especially today at the start, and especially those employees who are living alone. We have been here twice, but doesn’t make it any easier. People… Read More



Sales in 2021 – 10 Points You Need to Action Right Now!

2020 can go and take a running jump right? Enough said on that subject. Time to move on. 2021 is going to be year that we all bounce back, I am optimistic that with everyone doing their bit that we can get to that magical light at the end of the tunnel. To help focus… Read More



Building Personal Confidence – The Complete Mini-Series

Building Personal Confidence – The Complete Mini – Series “Confidence isn’t walking into a room with your nose in the air, thinking you are better than everyone else, it’s walking into a room and not having to compare yourself to anyone else in the first place.” Anon Whatever you do and wherever you are, there are… Read More



Damp Squib or Rocket? What Personalities are In Your Team?

What type of team do you work in? No doubt there are lots of different personalities within it, some you like, some not so much. Teams are made up of so many different types and I thought as it is November 5th, that it would be fun to create some personalities based on the most… Read More



Do Awards Matter?…Hell Yeah!

Do Awards Matter? Hell Yeah! It is a very exciting time here at SerialTrainer7 towers.  For the fourth time, the business has made it through to the finals of the uberglam and highly prestigious Bath Life Awards. The Bath Life Awards are run by MediaClash publishers of the Bath Life and Bristol Life Magazines and… Read More



Assertiveness – Men Need Confidence Too!

Assertiveness – Men Need Confidence Too! There is so much in the media about women wanting more confidence and being empowered.  I love all of this, however as a trainer, I still meet and coach a large number of men who suffer from a lack of confidence.  Men need to feel empowered and confident too,… Read More



Personal Confidence Mini Series Part 4 – Being Authentic

Personal Confidence Mini Series Part 4. Being Authentic “Don’t hide yourself in regret, just love yourself and you’re set, I’m on the right track baby I was born this way.” Lady Gaga Welcome to the fourth and final blog in this mini series to help people build more personal confidence, either for themselves, or in… Read More