Sales – How to Ask for A Deposit or an Up Front Fee

Sales – How to ask for a deposit or an upfront fee  You might be reading this because you work in a sector that requires you to ask for a deposit an upfront fee or down payment for the services you offer.  This can be tricky as client can often push back as it is… Read More



7 Phrases You Should Never Say to a Customer

7 Phrases You Should Never Say to a Customer   There are just some words that get people annoyed.  Words that just bug us or leave feeling a certain way. I have some words that really make me feel uncomfortable. Moist is one, soiled is another. We live in a world where things can go… Read More



Do You Need Sales Incentive Inspiration? Here are some ideas.

Sales Incentive Exercises to make Great Sales People Even Better. Have you got a totally committed and amazing sales team? Do your sales people just love the hunt for new business or the chance to maximise growth from their existing clients? Would you like to help them get even better? Yes Yes Yes I hear… Read More



Managers – Have We Taken Our Eye Off Of The Ball?

Have We Taken Our Eye Off of The Ball? We live in a funny time, employers have never been so cautious about their employees. It is almost like they are living in perpetual fear of recrimination. We cannot say this We cannot do that Will we upset them What if they cry



What Are The 2 Reasons Why Managers Fail?

What Are The 2 Reasons Why Managers Fail? At SerialTrainer7 I get to meet, coach and train so many managers and it is such a privilege to work with such talented people.  Along the way conversations are had that can be quite challenging, especially when we discuss their own performance as a manager and what… Read More



Selling with Factfulness

Selling with Factfulness What is Factfulness? Factfulness – The stress-reducing habit of only carrying opinions for which you have strong supporting facts. Hans Rosling Have you heard about the new buzzword Factfulness? There was a cracking article in the press recently about this subject based on the book of the same name written by Rosling…. Read More



Sales – How Do We Effectively Qualify Clients?

Sales – How Do We Effectively Qualify Clients? When we prospect for new business, it is important that we offer a solution that offers value to the client, solves their problems and allows them to reach a goal. In sales this is pretty much 101 stuff. For many people working in sales, questioning the client is… Read More



Nil By Mouth – The New Sales Person

“You see those little black boxes, those are called telephones. I’m going to let you in on a little secret. They are not going to dial themselves. Without you they are just worthless hunks of plastic ” The Wolf of Wall Street “I get better results if I just email.” “My clients don’t like talking… Read More



Sales – 7 Examples of When it is OK to Tell the Client What to do.

When is it OK to tell a client what to do? Sales process traditionally is a game of two halves.  The first is the ‘finding out phase’ where sales people go about asking specific questions to the client in order to find out the needs, wants, problems and the like. The second is the ‘showing… Read More