Are You A Pioneer?

Personal & Business Confidence: Are you a Pioneer? Pioneer Noun A person who is among the first to explore or establish something new Verb Develop or be the first to use or apply (a new method, area of knowledge or activity. Great word isn’t it. Pioneer. It originated from the 16th Century as a military… Read More



Top 12 Recommended Books for Leaders & Managers

SerialTrainer7 has two main pillars to it’s business, Sales and Management and the latter takes up at least 50% of delivery and coaching for my clients. During every course I take along a selection of books that I think supplement the training and give some extra development to the delegates. The list I present to… Read More



Top 12 Recommended Books for Sales People

Every sales training course or coaching session that I deliver always incorporates supporting material to bring to life the skills, tips and tactics offered throughout.  Lots of delegates like to have a recommended reading list to go through and keep as part of their tool kit. However, there are so many books out there that… Read More



Your Quiet Carriage Awaits…

The Quiet Carriage, what a brilliant idea. A sublime place to travel, a place free of mobile phone use, tinny earphone noise and loud conversations. You might say that it should maintain a library like atmosphere. Well that was what was in the instruction manual and is part of the expectation from the customers like… Read More



Customer Service – How Losing Your Christmas Cheer Could Cost You in the New Year.

Christmas comes but once a year, so the saying goes, and for some of us, it can feel somewhat dragged out, as it seems to start earlier and earlier every year. With huge promotions and discounts like Black Friday and Cyber Monday seducing us to spend our money and the stores getting busier and busier… Read More



If I Could Turn Back the Clock – Top Tips for an Extra Hour

Tomorrow we all get to ‘turn back the clock’ as the clocks go back an hour to allow for daylight savings in the UK. We often hear people saying “finally an extra hour in bed” and as lovely as that sounds, there must be something more productive that could be done with this extra time…. Read More



The Apprentice – The Ego Has Landed!

That time of year again, Strictly is back on, The Walking Dead is soon back, M&S have their Christmas food on the shelves and the nights are drawing in, and yes, The Apprentice is back tonight too. Yes indeed, another chance to point and laugh at the over blown egos and self-aggrandising.



Defeat – How do you deal with it?

  “Swing low sweet chariot, comin’ for to carry me home” ahh the chorus rang out around the Twickenham stadium on Saturday night once more only for our heroic team to be defeated against the mighty Australians. Our hopes and dreams of taking the World Cup once again dashed, poor Jonny Wilkinson looked like he… Read More